Terms & Conditions

Product Information & Availability

To the best of our ability we keep our website product updated to reflect correct product specifications, images and delivery timeframes. Occasionally we may make an error in a products information or image – we reserve the right to correct this and will do so as soon as it is brought to our attention. It is never our intention to mislead the Customer.

In the event that your product of choice is not available in the size you requested, you will be notified and given the available options. These options may include; the purchase of a different size, the delivery at a later specified time, or cancellation of the order.

Guarantees

We deliver products of the highest quality which should arrive in perfect condition. If for any reason there appears to be something wrong with your product or the product is not to your satisfaction, please contact us immediately so the problem can be resolved.

Material or production faults are extremely rare. If you find your product to be defective, please contact us immediately. In cases where the product needs to be returned to us we will arrange either freight or an agreed amount for freight reimbursement. PLEASE CONTACT US BEFORE SENDING ANY ITEM(S) back to us. Freight reimbursement will only be given by prior arrangement.

Prices

The prices displayed on our website are those current at the time we process your order. In all cases, the prices displayed are quoted in NZ dollars and are valid and effective only in New Zealand. C-Corp NZ Limited reserves the right to alter or correct prices without notice if necessary.

Prices for goods and services on this website are displayed exclusive of GST, unless stated otherwise.

Standard Freight & Delivery Policy

We aim to dispatch your order as soon as possible. Once the goods leave our factory delivery can take 1-4 days for North Island New Zealand customers and 1-7 days for South Island New Zealand customers. Some isolated regions may require additional delivery time. If you require an update on the delivery of your order, please email us at gyeatman@c-corpnz.co.nz.

Delivery charges are calculated and added to your order after you enter your delivery location and before you enter your payment details. You will see the full charge before completing your purchase. Delivery charges are in NZ dollars unless otherwise stated. Note that higher charges may apply for deliveries to some rural and remote areas within New Zealand. We will advise you if a higher delivery charge is required.

International delivery charges and timeframes will be calculated at the time of purchase/online checkout.

Payment Options

We accept all payments via credit card through our secure webstore. Credit Card payments will incur a surcharge of 3.5% to cover merchant services charges. This will be added to your purchase total.

We also offer the option of allowing customers to 'pay by invoice'. Payment terms are 3 days from date of your order unless prior arrangements have been made. Goods are dispatched once payment has been confirmed. C-Corp NZ Limited reserves the right to change its payment terms at any time.

If you have any account queries please contact us on gyeatman@c-corpnz.co.nz or 07 574 3022.

Returns Policy

Within 7 days of delivery you may return any faulty product purchased. If C-Corp NZ Limited inspects the returned product and deems it to be faulty, and the product has been returned within the required period, then C-Corp NZ Limited either exchange, credit or refund the returned item. An item can be exchanged for any product of the same value.

C-Corp NZ Limited will arrange all return freight where possible with C-Corp NZ Limited approved carriers.

Freight charges are not creditable. The freight charge applicable for the shipment of any returned item(s) to the customer will be incurred by C-Corp NZ Limited provided C-Corp NZ Limited is deemed responsible for the faulty product in question. A quote will be given prior to dispatch.

If product has been damaged in transit please call us immediately on 07 574 3022.

Privacy Policy

Your right to privacy is very important to us and we recognise that when you provide us with information about yourself, you trust us to act responsibly. Your information is secure and remains the sole property of C-Corp NZ Limited and will not be provided by us to any other organisation or company, with the exception of delivery companies and our web service providers. Such companies and individuals will have access to specific personal information required to make deliveries or carry out specific tasks, but may not use your details for any other purposes.

When you visit our website, we may collect more information such as your internet service provider's (ISP) address, the name of the web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our website more available and user friendly to our customers.

Security

The Solomons Gold website operates on SSL secure ordering system. SSL technology, which encrypts (scrambles) your information whenever we are receiving or transferring your details on our site. When making an online purchase a small padlock symbol will appear on your screen. This indicates that the SSL security system is operating throughout your transaction. This encrypting ensures that your details cannot be read by, or altered by outside influences.

You can submit your details including credit card numbers with confidence. We ask that the credit card provided is that of the same person who is ordering the products. If you still feel uncomfortable about submitting your details, please contact us on 07 574 3022 for help.

Removing your name from our mailing list

We will always ask your permission before sending out emails to you of a marketing nature. You have the right, at any stage, to choose not to receive emails or mailers from us that are not related to your orders or enquiries. We only email you if you want us to. We do not send unsolicited emails and we do not disclose your email address to third parties.

Every promotional email message we send includes an email address to which you can respond. If at any time you decide you do not want to receive our emails, simply click the unsubscribe link at the bottom of the newsletter. You can also let us know that you wish to be removed from our mailing list by using the "Contact Us" page on our website, or by calling us during business hours on 07 574 3022.

Copyright

The contents of this website are copyright © property of C-Corp NZ Limited, trading as C-Corp NZ Limited. You may view this site but may not electronically copy or print hard copies of parts of it for your personal or non-commercial use. You may not distribute, reproduce, display, publish or otherwise commercialise any part of this website without our written permission.

Trademarks

This site contains registered and other trademarks belonging to C-Corp NZ Limited. Except with our prior written approval, C-Corp NZ Limited does not authorise the grant of any license or right to use those trademarks. C-Corp NZ Limited prohibits use of any Solomons Gold logo and trademark as a 'hot' link to any non-Solomons Gold site unless the establishment of such link is approved in advance by C-Corp NZ Limited in writing.

Linked Sites and Advertising

Our website may include links to third party sites. These links are provided as a convenience and their inclusion does not imply C-Corp NZ Limited endorsement of the site or any association with their operators. C-Corp NZ Limited is not responsible for the contents of any linked site or liable for any direct or indirect loss or damage suffered by you from accessing, using, relying on or trading with third parties. Any dealings you may have with any advertiser appearing on our website are solely between you and the advertiser or other third party. C-Corp NZ Limited is not responsible or liable for any part of any such dealings or promotions.

C-Corp NZ Limited reserves the right to prohibit links to its website and you agree to remove or cease any link upon our request.